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Terms & Conditions


Payment

Order Confirmation

All card payments are done via a secure SSL encrypted server. You can pay with the following cards; Visa-Dankort, Visa, Mastercard, Maestro, Visa Electron, UnionPay and American Express.

You will receive an order confirmation via e-mail shortly after placing your order. In rare cases a product can be sold out, in which case you will be informed by e-mail.

Warranty claims

Pricing Policy

There is a 2 years warranty on all products sold on www.designbywitt.com. This warranty covers manufacturing faults only, not faults from regular use. Please contact us at info@designbywitt.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim. 

 

Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

 

 

Returns

Maintenance

If you change your mind about an item, you have the right to return it within two weeks (14 days) from the day you received your order. To return an order you can contact us at: info@designbywitt.com.

Make sure that the product is still in perfect condition with undamaged packaging. We reserve the right to refuse any returns that do not match with these criteria:

Place the product in a shipping box. Enclose the original sales receipt to the product.

Write RETURN on the package to ensure a faster expedition.

Send the package to:

Design by Witt

Engtoftevej 7, st. tv.

1816 Frederiksberg C

Denmark

The refund takes place when the goods are received. Refund covers all initial expenses made by the costumer. The cost of freight returning the goods to us are at the costumers expense.The return and financial responsibility is yours until it reaches Design by Witt and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another color or design if available on stock.

The design figures are made from Indonesian hard wood, which is an organic material. Therefore small variations in the designs and coloring can occur. We recommend that the figures are not put directly in sunlight like in window sills, as it may cause discolorations and fading of the colors. Also the figures should not be exposed to heat from things such as radiators or fireplaces, as it may cause the wood to dry out and cause it to crack.

For cleaning we recommend that you carefully use a soft cloth. Be aware that if you try to polish the product, small scratches can occur. Design by Witt does not take any responsibility for damages caused by self maintenance.

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer Cookies

Design by Witt does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Design by Witt will contact you by e-mail. Although we do our best to display correct images, correct colors, info and prices, errors may still occur.

Cookies are used by designbywitt.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. designbywitt.com may not operate properly when cookies are disabled in your web browser.

Privacy Policy

Governing Law

All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server.

Design by Witt will never give any of your personal information to 3rd parties. All information is encrypted for safety. er krypteret for sikkerhed.

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction. 

 

 

 

 

 

 

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